I had a very nice Christmas season back in Ottawa, spent time with my folks, family and friends, and made a new friend, one of the biggest cats I have ever seen, but one that followed me around like crazy. As you can see, she is bigger than the average bear...
My arrival back in Calgary was not what I was hoping for. I flew back on WestJet, and thinking I have a direct flight, not many problems can happen. When I sat down on my seat, I realized there was no satelitte TV. Not a big deal, I had a book, a couple of newspapers, and a few magazines. The flight was fine, got back early, but it was the baggage claim where things got interesting.
After waiting for a few minutes, I was called to the baggage department. I was informed that my direct flight was only for me. My bag was sent to Niagara Falls. When I asked why, I was told, "I'm sorry, your bag went to Niagara Falls," as if my bag was breaking up with me and ran with another suitcase it met in the baggage area.
I was told that my bag would arrive at my home between 4 and 8pm. So this kind of blew my day, but what the hell. After around 7pm and no arrival, I called the baggage department, where I was greeted with complete zero help - they had no idea what I was talking about. They then called me back to tell me that my bag would arrive between 7:30 and 10pm. When my bag hadn't arrived by 10:30, I called again, only to discover, they didn't know where my bag was. After a few, very selected, words, they discovered my bag was on its way, but the courier said, "it's snowing out, tell him to relax." Just so you aware, that snowfall that was slowing them down was, what is usually referred to, as a dusting, meaning not even a cm. They finally arrived at midnight. Called me, so I had to go out and get my bag. When I got my bag, I noticed the urgent sticker on it, with the time on it by 8pm. I mentioned that if this delivery was urgent, I would hate to see what would happen if they took their time. He didn't appreciate the joke. Then he did the wrong thing, he tried to explain what a difficult job he had. I'm sure it's not fun, but at this point, his best bet would have been to nod his head and leave. Instead, he heard a few, very selected, words.
I have made several complaints to WestJet and today, I finally received a message about how sorry they are. I will call this number later this week and further my complaint. All I want is an explaination, if I'm taking a direct flight from Ottawa to Calgary, how and why did my bag go to Niagara Falls.
When I speak with them again, I sure I will have a few, very selected, words.
